If you are not satisfied with a product that you ordered online once you’ve had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund your cost of goods (excluding the cost of postage).
If you have purchased an Onya product through one of our Stockists or Retailers that is faulty and you would like it refunded or exchanged, please contact to your place of purchase.
Returning your product to the original place of purchase is advised because it reduces CO2 emissions and reduces any shipping charges you may incur.
When contacting your stockist or retailer to request a refund or exchange please be sure to include your original proof of purchase / receipt.
All Onya rPET products are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler for our rPET products, stainless steel drink bottles or silicone coffee cups, we will gladly recycle any Onya product for you through our direct partnership with Terracycle. If you would like to recycle any of our products you can return them to us at the following:
Onya Recycling Programme (ORP)
1714 Albany Hwy
Western Australia 6107
IMPORTANT: Please add a note in with your returned goods, including name, phone number and email address, saying that the product being returned is for recycling under the Onya Recycling Programme (ORP).
Once we have received your item along with your details, we will then send you a 30% OFF coupon code valid for 6 months to use so you can replace your recycled item or simply add to your reusable collection. The coupon will be valid site wide.