Onya Order Processing
We make our best efforts to ensure orders are processed within 2 Business Days of being received by us with the exception of weekends and holidays when orders will be processed on the next working day.
Onya Sustainable Shipping Practices
As a Certified B Corporation, at Onya our commitment to sustainability also extends to our shipping practices. We ship low waste and plastic free, reusing boxes and packing materials where we can or FSC certified shipping envelopes that are 100% recyclable.
Onya Shipping Rates
Shipping Rates Info
FREE SHIPPING on all Australian orders over $75.
FLAT RATE SHIPPING rate of $16AUD to United States and Canada.
Australian and International shipping rates will vary depending on the size of your order and the shipping zone/country you live in (excluding United States and Canada).
Apart from the reusable drink bottle and the compostable bin liner ranges, Onya products are light, and shipping is calculated by weight and dimensions via the Australia Post shipping calculator rather than per item. This means that it may cost you the same price to ship one item or 5 items depending on the items chosen.
It’s always good to play around with items in the cart first to see how much postage will be, but we will always endeavour to ship your order in the most compact and cost effective way.
You are able to calculate how much your shipping cost will be by putting all of the items you wish to purchase in your cart and then use the shipping calculator to calculate your shipping for that order.
Australia Post updates their prices periodically so using the shipping calculator in your shopping cart is the easiest and most accurate way to get the latest shipping costs.
Remember, you get FREE SHIPPING on all Australian orders over $75 and for the United States and Canada shipping is a FLAT RATE of $16AUD!
Onya Shipping Time
*COVID-19 DELIVERY UPDATE*
In many shipping zones deliveries may be delayed, but all services are available. For further information on delivery to your region, please visit the Australia Post website directly.
Shipping Time Within Australia
Within Australia
For all shipping within Australia we use Australia Post. Please find below the estimated transit times supplied by Auspost. To check on whether there are any known service delays in your area please check with Auspost directly.
Parcel Post
Standard shipping – including free shipping for orders over $75.
Western Australia – Metro: up to 2 business days; Country: up to 5 business days.
Outside of WA – Metro: up to 3-6 business days depending on lodgement and destination points; Country: please calculate transit time estimate using Kenwick WA 6107 in the ‘From’ window.
Tracking – Track your parcels progress using your unique tracking number.
Express Post
Express Post is the best option to send something to another state the quickest way possible. Items sent from or to the locations outside of the Express Post next business day delivery network will usually take 2 to 3 business days with Express Post. Please calculate transit time estimate using Kenwick WA 6107 in the ‘From’ window.
Western Australia – Next business day delivery to and from Perth CBD and suburbs within postcodes 6000-6214; 6800-6999.
Outside of WA – Next day delivery – Express Post next business day delivery is only available within the Express Post next business day delivery network this service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres and covers 80% of Australian business addresses, private addresses, and Post Office Boxes. Please check if your address falls within the Express Post next business day delivery network.
Tracking – Track your parcels progress using your unique tracking number.
Shipping Time New Zealand
New Zealand
Parcel Post (standard)
Delivery Time estimate 5 business days within metro areas.
Express International
Delivery Time estimate 3 business days within metro areas.
For delivery estimates outside of metro areas please calculate transit time estimate using Kenwick WA 6107 in the ‘From’ window.
Tracking – You can track your parcels progress within Australia and within New Zealand using your unique tracking number.
Shipping Time United States
United States
Parcel Post (standard) – USA Flat Rate Shipping Special $16AUD.
Delivery Time estimate 15 business days within metro areas.
For delivery estimates outside of metro areas please calculate transit time estimate using Kenwick, Western Australia (WA) 6107 in the ‘From’ window.
Tracking – You can track your parcels progress within Australia and within the United States using your unique tracking number.
Shipping Time Canada
Canada
Parcel Post (standard) – Canada Flat Rate Shipping Special $16AUD
Delivery Time estimate 15 business days within metro areas
For delivery estimates outside of metro areas please calculate transit time estimate using Kenwick, Western Australia (WA) 6107 in the ‘From’ window.
Tracking – You can track your parcels progress within Australia and within Canada using your unique tracking number.
Shipping Time United Kingdom
United Kingdom
If you are in the United Kingdom please switch over to our Onya UK site for direct shipping from UK.
Shipping To Europe
Europe
Due to the EU’s current stance on VAT collection enforcing all businesses shipping to Europe to collect VAT on their behalf, we are currently unable to ship to any European country outside the UK. If you live in Europe, please view our stockist directory to find Onya stockists.
Shipping Time All Other Countries
All other countries
Parcel Post (standard)
Delivery Time estimate 4-10+ business days within metro areas depending on your country.
Express International
Delivery Time estimate 2-6 business days within metro areas depending on your country.
For delivery estimates outside of metro areas or to your country please calculate transit time estimate using Kenwick WA 6107 in the ‘From’ window.
Tracking – You can track your parcels progress within Australia using your unique tracking number. We recommend using your national postal services tracking once your parcel has reached your country.
