Frequently Asked Questions

Orders and Shipping

How long will my order take to get to me?

We ship with Australia Post.  Typically this takes between 2-6 working days depending on where you live in Australia.  For urgent orders, you can select the Australia Post Express Post service.  Express Post should be delivered next day to Australian capital cities (just a couple of dollars more).  If you are outside the network, Australia Post use their fastest transport links to deliver – usually 2 working days max.

*Please note: Shipping is in the hands of Australia Post, we make sure orders are processed within a day of being received.

Public holidays can cause delays, and are often on different dates around the country.

How much is the postage (Australia Post and International)?
FREE SHIPPING on all Australian orders over $130.

Apart from the bottle range, Onya products are light, and shipping is calculated by weight & dimensions via the Australia Post shipping calculator rather than per item. This means that it may cost you the same price to ship one item or 5 items depending on the items chosen.

It’s always good to play around with items in the cart first to see how much postage will be, but we will always endeavour to ship your order in the most compact and cost effective way.

You are able to calculate how much your shipping cost will be by putting all of the items you wish to purchase in your cart and then use the shipping calculator to calculate your shipping for that order.  HINT: You will need to have your desired items in the cart before being able to calculate shipping.

Australia post update their prices periodically so using the shipping calculator in your shopping cart is the easiest and most accurate way to get the latest shipping costs.

Remember, you can select FREE SHIPPING on all Australian orders over $130!

We do of course do INTERNATIONAL SHIPPING for orders outside of Australia.  International shipping rates will vary depending on the size of your order and the shipping zone/country you live in, but international shipping rates can start from as low as $14.50.

Fundraising, Promotions & Special Orders


Can I use Onya for Fundraising?

Yes you can! Onya is a great choice for schools, sporting clubs and not-for-profit groups to raise money for their chosen cause using environmentally responsible products that will not contribute to your waistline! Click the button below for further information on Fundraising with Onya

Fundraising with Onya

Can I sell Onya wholesale?
At Onya we are always looking for like minded businesses to partner with. If you would like to be part of the “Think Reusable” movement, click the button below for further information

Wholesaler Information

Can I place a custom order?

Yes! We can do custom bag orders and have done so for many years. For further information click the button below

Custom Order Information

Product Dimensions


What are the dimensions of Onya bags?

Original (Small) Onya Shopping Bag:

  • Width 37cm x Height 46cm
  • Pouch Size: Small Jam Jar

Everyday (Large) Onya Shopping Bag:

  • Width 47cm x Length 58cm
  • Pouch Size: Small Jam Jar

Onya Reusable Produce Bags:

  • Width 30cm x Height 25cm
  • 2cm gusset aong bottom
  • Pouch Size: Small Jam Jar

Onya Waste Disposal Bags:

  • 30cm long x 22cm wide
  • Pouch Size: Small Jam Jar

Onya Side Bag:

  • 12cm deep x 40cm across x 35cm high
  • Pouch Size: Jam Jar
  • 17 Litre Capacity

Onya Backpack:

  • 12cm deep x 28cm across x 42cm high
  • Pouch Size: Jam Jar
  • 14 Litre Capacity

Onya Bread Bag:

  • 41cm long x 25.5cm wide
  • 10cm gussett
  • Made to Australian Bakers Industry Standards

Onya Tote Bag:

  • 30cm long x 39.5cm wide
  • 24cm gussett

Onya Large Bulk Food Bag:

  • 40cm long x 21cm wide
  • 10.5cm gussett
  • Modelled on the classic 5kg flour bags

Onya Medium Bulk Food Bag:

  • 35cm long x 15cm
  • 8.5cm gussett
  • Modelled on the classic 2kg flour bags

Onya Small Bulk Food Bag:

  • 27cm long x 11cm
  • 6.5cm gussett
  • Modelled on the classic 1kg flour bags

Onya Bulk Food Bag Carry Case:

  • 22cm wide x 11.5cm long (when folded)
  • Holds up to 6 bulk food bag

What are the dimensions of Onya Sandwich Wraps?

Onya Sandwich Wrap:

  • Wrap dimension: 44cms x 37cms

What are the dimensions of Onya Coffee Cups and Lids?

Onya Regular Coffee Cup and Lid:

  • Cup height: 11.5cm/115mm
  • Cup diameter of top/opening from outer edge to outer edge: 9cm/90mm
  • Lid diameter from outer edge to outer edge:: 9.5cm/95mm
  • Lid diameter from dip where the cup lip slips in: 7cm

BPA


What is Bisphenol A (BPA)?
Food safe plastics by nature are soft materials (recycling codes #1 PET, #2 HDPE, #4 LDPE and #5 PP) Therefore to make a durable drinking bottle Polycarbonate (#7 PC) is used as it is considered virtually shatterproof. What makes Polycarbonate so strong is a plasticiser commonly called BPA which also makes it easy to mould. An environmental oestrogen, also known as an endocrine disrupter is of growing worldwide concern. Studies have linked low-dose BPA exposure with such effects as: permanent changes to genital tract, an increased prostate weight, decline in testosterone, breast cells predisposed to cancer, prostate cells more sensitive to hormones and cancer, and hyperactivity.

Stainless Steel Drink Bottles

Read our Article: Why Choose Stainless Steel For Your Water Bottle?

Why are Onya stainless steel drink bottles made from stainless steel?
For the health of you and your water, it is best to avoid plastic and aluminum they are associated with a host of diseases and illnesses.

Onya stainless steel drink bottles are made from food-grade 304 stainless steel the material of choice for the food and beverage industries. They don’t need to be lined in plastics like Aluminium and will never retain or leach flavours. No matter how many times you refill them, no matter what you put into them, the drinks in your Onya stainless steel drink bottle will always stay fresh and delicious.

Do Onya stainless steel drink bottles contain any lead or toxins?
No. Our bottles are made with lead free and toxin free paints, and are completely BPA & Aluminium free. One of the principle purposes of our bottles is to provide a healthier alternative to plastic and aluminium.

Will my stainless steel drink bottle keep drinks cold?
Stainless steel bottles generally keep drinks at a moderate drinking temperature. They are single walled so don’t by themselves keep your drinks cool in the hotter months. If you want to keep your drink cold on a hot day, simply top up your water bottle with ice cubes and get yourself an Onya stainless steel bottle jacket to maintain a chilled drink all day long.

Can I put my stainless steel drink bottle in the freezer?
No. We don’t recommend you freeze liquid in ANY type of bottle. The force of liquids expanding as they freeze is enough to break mountains apart, so food safe materials like Stainless Steel and Glass will also become deformed or fracture. Although a lot of plastic bottles can cope with the expansion of frozen liquid, this process will fatigue the plastic potentially leaching harmful chemicals into your beverage.

Can I put hot water in my stainless steel drink bottle?
No. As our bottles are not double walled like a thermos, they don’t take well to extremes of hot and cold, so we don’t recommend putting hot beverages into an Onya stainless steel drink bottle.

How do I clean my stainless steel drink bottle?
The wide mouth on your bottle makes cleaning really easy.

For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda.

Can I put my stainless steel drink bottle & lids in the dishwasher?
The paint in your coloured Onya stainless steel drink bottle is completely lead and toxin free. This paint is durable, but to prolong it’s life, we do not recommend putting them in the dishwasher as high temperatures and strong dishwasher detergents can, eventually, cause the paint to chip and flake over time.

The paintless brushed stainless steel drink bottle is the only bottle that is dishwasher safe

Because all of our lids are BPA-free, we DO NOT recommend putting them in the dishwasher.  BPA-free lids are more brittle than common plastic lids, so the high temperatures of a dishwasher can cause the lid to become weaker over time which could lead to breakages.

Does an Onya stainless steel drink bottle have a liner?
No. Onya bottles are made from high quality stainless steel 304 (food-grade). Completely free of harmful substances and BPA.

It is aluminium that requires a liner because it should not have direct contact with food or beverages.

Do I have a rust mark on my stainless steel drink bottle?
No. Stainless Steel 304 is highly resistant to rust.

It is incredibly rare, but sometimes during the electro-polishing process a heat mark can be made. To the naked eye, it might look like rust, but is simply a heat mark on the stainless steel.

It is completely harmless. Because it is so rare, if your bottle does have one, you can think of it as having a unique birthmark.

 

Product Usage Videos

How To Use Your Reusable Bread Bag

How To Maintain and Care For Your Reusable Bread Bag

How To Fit Your Produce Bags In Their Pouch

How To Use Your Lunch Wrap

How To Fit Your Backpacks In Their Pouch

How To Use Your Shopping Bag Shoulder Strap Option


Care and Cleaning


How do I clean Onya reusable produce bags?

The bags can be washed simply with a cool water handwash when the need arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.

How do I clean Onya reusable shopping bags?

A simple luke warm water handwash is all that is needed when the occasion arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.

How do I clean Onya reusable bread bags?

You can just pull out the inner lining to dispose of any crumbs and reuse again. You don’t necessarily have to wash it every time, but if you want to, a luke warm hand wash is all that is necessary. We recommend handwashing only, as the metal buckles may get damaged or do damage to the interior of a washing machine. Line dry in the shade as rPET should never go in a clothes dryer

How do I clean Onya backpacks?

A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.

How do I clean Onya reusable sandwich wraps?

Simply wipe your sandwich wrap with a cloth or handwash and line dry for a thorough clean.

How do I clean Onya reusable bulk food bags?

A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.

Manufacturing

Read our Article: Using RPET and Other Eco Friendly Products

Do Onya products have a warranty?

Yes! All Onya products are covered by a 12 month Manufacturers Warranty. If you have any product issues with items purchased through our website, please send an email to info@onyalife.com with a description of the fault, a clear image of the product and fault as well as the date the product was purchased and the customer support team will follow up with you directly.

Not purchased though Onya direct?

To ensure the lowest carbon footprint possible and to resolve your return quickly, we recommend returning to the point of purchase with your product and product receipt for a replacement or refund.

If for any reason it is not possible for you to return to the point of purchase, please contact us on info@onyalife.com with as many details as possible.

If you are located outside of Australia but purchased in Australia when visiting, please contact us at info@onyalife.com with photo and brief description of the fault along with a proof of purchase.

Are Onya products recyclable?

Yes! We use recycled materials where possible and all our products are 100% recyclable at the end of their long lives. Onya bags are designed to last for years (many of our customers have had theirs for 10+ years) and are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler, we will gladly recycle any Onya products for you through our partnership with Terracycle, including our stainless steel drink bottles and silicone coffee cups. Any Onya customers can return their old products to us and we will recycle them, making Onya a 100% zerowaste business and providing a closed loop system for all the products we produce.

How do I recycle my Onya products?

All Onya rPET products are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler for our rPET products, stainlesss steel drink bottles or silicone coffee cups, we will gladly recycle any Onya product for you through our direct partnership with Terracycle. If you would like to recycle any of our products you can return them to us at the following:

Onya O P Recycling Programme
C/- The Parcel People
2/22 Supreme Loop
Gnangara
WA 6077

As a retail customer you can just put a little note inside with your contact details, including an email address, saying that the product being returned is for recycling under the Onya Recycling Programme (ORP). We will then send you a 20% Off discount coupon code valid for 6 months to use through our website.

Where Are Onya Products Made?
Unfortunately manufacturing our products in Australia would mean they would be too expensive for consumers.

So to make products to a high standard that are still affordable, the whole range of Onya products are responsibly manufactured in China.

Onya Bags are made from recycled disposable PET drink bottles. This fabric is called rPET. When we recycle our plastic bottles in Australia, they are made into bales, shipped to China for processing and can then be made into new products such as rPET fabric once more.

Similarly when we mine iron ore and nickel in Australia, it is exported to China and processed into stainless steel. As China’s biggest supplier of raw materials, we can almost guarantee that the minerals used to make our stainless steel bottles are Australian.

It would be great to be able to manufacture products in Australia, but we simply wouldn’t be able to make products that people could afford enough to change their behaviours. (Especially if we are competing with cheap, disposable and polluting items).

On the flipside, the amount of stockists of Onya products in Australia is quickly on the rise, which amounts to a fair amount of direct and indirect national employment. We feel that producing a small quantity of expensive items locally would not make up for this overall indirect employment.

What is Onya packaging made of?

Our commitment to sustainability extends to our packaging which is made from post-consumer recycled material and printed with water-based inks so it is suitable for both recycling and composting.


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