FAQ

Orders and Shipping

For more detailed shipping time and costs estimates please view our Shipping Info page.

We ship with Australia Post.  Typically this takes between 2-6 working days depending on where you live in Australia.  For urgent orders, you can select the Australia Post Express Post service.  Express Post should be delivered next day to Australian capital cities (just a couple of dollars more).  If you are outside the network, Australia Post use their fastest transport links to deliver – usually 2 working days max.

*Please note: Shipping is in the hands of Australia Post, we make sure orders are processed within two business days of being received excluding weekends and public holidays.

Public holidays can cause delays, and are often on different dates around the country.

For more detailed info, as well as International shipping time estimates, please view our Shipping Info page.

*COVID-19 AUSTRALIAN DELIVERY UPDATE*

Australia Post have implemented additional measures with their delivery drivers, posties and Post Office staff for delivery or collection of parcels. To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

Australia Post are seeing an uplift in parcels that is resulting in some delays in their network.

The current reduction in domestic flights has seen delays begin to occur in their domestic deliveries – particularly in the Express Post Network.

To further understand how your delivery may be affected, please visit the Australia Post Website.

*COVID-19 INTERNATIONAL DELIVERY UPDATE*

Australia Post is experiencing international delivery delays due to the coronavirus COVID19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries. For further information please visit the Australia Post Website.

FLAT RATE SHIPPING rate of $12 USD to United States and Canada

Apart from the reusable drink bottle and the compostable bin liner ranges, Onya products are light, and shipping is calculated by weight & dimensions via the Australia Post shipping calculator rather than per item. This means that it may cost you the same price to ship one item or 5 items depending on the items chosen.

It’s always good to play around with items in the cart first to see how much postage will be, but we will always endeavour to ship your order in the most compact and cost effective way.

You are able to calculate how much your shipping cost will be by putting all of the items you wish to purchase in your cart and then use the shipping calculator to calculate your shipping for that order.  HINT: You will need to have your desired items in the cart before being able to calculate shipping.

Australia post update their prices periodically so using the shipping calculator in your shopping cart is the easiest and most accurate way to get the latest shipping costs.

Remember, you can select FREE SHIPPING on all Australian orders over [free_threshold]!

We do of course do INTERNATIONAL SHIPPING for orders outside of Australia.  International shipping rates will vary depending on the size of your order and the shipping zone/country you live in, but international shipping rates can start from as low as $14.50.

No. Our commitment to sustainability extends to our shipping practices. We ship low waste and plastic free, reusing boxes and packing materials where we can or FSC certified shipping envelopes that are 100% recyclable.

Fundraising, Promotions & Special Orders

Yes you can! Onya is a great choice for schools, sporting clubs and not-for-profit groups to raise money for their chosen cause using environmentally responsible products that will not contribute to your waistline! Click the button below for further information on Fundraising with Onya Fundraising with Onya

At Onya we are always looking for like minded businesses to partner with. If you would like to be part of the “Think Reusable” movement, click the button below for further information Wholesaler Information
Yes! We can do custom bag orders and have done so for many years. For further information click the button below

Custom Order Information

Product Dimensions

Onya Reusable Produce Bags:

  • 30cm wide x 25cm high/11.8in wide x 9.8in high
  • 2cm/0.7in gusset
  • Each bag holds up to 2 kilos/4.4 pounds
  • Pouch Size: Small Jam Jar

Onya Bread Bag:

  • 44cm long x 26cm wide opening / 17.3in long x 10.2in wide opening
  • 10cm / 3.9in gusset
  • Allows high top loaves up to 16cm/6.2in high to fit
  • Made to Australian Bakers Industry Standards

Original (Small) Onya Shopping Bag:

  • 37cm wide x 46cm high/14.5in wide x 18.1in high
  • Holds up to 4kg/8.8lb
  • Pouch Size: Small Jam Jar

Everyday (Large) Onya Shopping Bag:

  • 47cm wide x 58cm high/18.5in wide x 22.8in high
  • Holds up to 6kg/13lb
  • Pouch Size: Small Jam Jar

Onya Dog Waste Disposal Bags:

  • 30cm long x 22cm wide/11.8in long x 8.6in wide
  • Pouch Size: Small Jam Jar

Onya Side Bag:

  • 40cm across x 35cm high x 12cm gusset (width) / 16in across x 14in high x 5in gusset (width)
  • Pouch Size: Jam Jar

Onya Backpack:

  • 12cm deep x 28cm across x 42cm high/4.7in deep x 11in across x 16.5 high
  • Holds up to  4kg/8.8lb
  • Pouch Size: Jam Jar

Onya Tote Bag:

  • 30cm long x 40cm wide/11in long x 15.7in wide
  • 24cm//9.4in gussett
  • 60cm long including handle/23.6in long including handle
  • Holds up to 10kg/22lb
  • Pouch Size: Jam Jar

Onya Large Bulk Food Bag:

  • 40cm long x 22cm wide/15.7in long x 8.6in wide
  • 10.5cm/4.1in gussett
  • Modelled on the classic 5kg/11lb flour bags

Onya Medium Bulk Food Bag:

  • 34cm long x 15cm wide/13.4in long x 5.9in wide
  • 8.5cm/3.3in gussett
  • Modelled on the classic 2kg/4lb flour bags

Onya Small Bulk Food Bag:

  • 28cm long x 11cm wide/11in long x 4.3 in wide
  • 6.5cm/2.5in gussett
  • Modelled on the classic 1kg/2lb flour bags

Onya Bulk Food Bag Carry Case:

  • 22cm wide x 11.5cm long/8.6in wide x 4.5in long (when folded)
  • Holds up to 6 bulk food bag

Onya Compostable Bin Liners:

  • 8L measures 35.5ccm long x 41cm wide/35.5cm long x 41cm wide/14in long x 16in wide
  • 30L measures 57cm long x 51cm wide/57cm long x 51cm wide/22in long x 20in wide
  • 36L measures 65cm long x 56cm wide/25.5in long x 22in wide
  • 60L measures 80cm long x 65cm wide/31in long x 25.5in wide

Onya Compostable Bin Liner Size Guide

  • 8L/2.1 Gallon Liner – 5-6 Litre/1.5 Gallon capacity bins
  • 30L/7.9 Gallon Liner – 15-20 Litre/4-5 Gallon capacity bins
  • 36L/9.5 Gallon Liner – 25- 30 Litre/6-7 Gallon capacity bins
  • 60L/15.8 Gallon Liner – 45-55 Litre/11-14 Gallon capacity bins
  • Wrap dimension: 44cm x 37cm/17.3in x 14.5
Onya Regular 355ml/12oz Coffee Cup and Regular Lid:
  • Cup height: 11.5cm/4.5in
  • Cup diameter of top/opening from outer edge to outer edge: 9cm/3.5in
  • Lid diameter from outer edge to outer edge: 9.5cm/3.7in
  • Lid diameter from dip where the cup lip slips in: 8.5cm/3.3in
  • ​Lid diameter from the inner lip edge to the inner lip edge: 7cm/2.7in
Onya Small 236ml/8oz Coffee Cup and Small Lid:
  • Cup height: 11cm/4.3in
  • Cup diameter of top/opening from outer edge to outer edge: 8cm/3.1in
  • Lid diameter from outer edge to outer edge: 9cm/3.5in
  • Lid diameter from dip where the cup lip slips in: 8cm/3.1in
  • Lid diameter from the inner lip edge to the inner lip edge: 7cm/2.7in
Onya 500ml/16oz Drink Bottles:
  • 7.6cm/2.9in diameter (without jacket)
  • 8cm/3.1in  diameter (with jacket)
  • 24cm/9.4in circumference (without jacket)
  • 26cm/10.2 circumference (with jacket)
  • 16.5cm/6.4in high
  • 18/8 Stainless Steel composition
Onya 750ml/25oz Drink Bottles:
  • 7.8cm/3in diameter (without jacket)
  • 8.2cm/3.2in diameter (with jacket)
  • 24.5cm//9.6in circumference (without jacket)
  • 26cm/10.2in circumference (with jacket)
  • 23cm/9in high
  • 18/8 Stainless Steel composition
Onya 1000ml/33oz Drink Bottles:
  • 8.5cm/3.3in diameter (without jacket)
  • 8.9cm/3.5in diameter (with jacket)
  • 26cm/10.2in circumference (without jacket)
  • 29cm/11.4in circumference (with jacket)
  • 25.5cm/10in high
  • 18/8 Stainless Steel composition
Opening of all Drink Bottle sizes that Lid screws into
  • 4.4cm/1.7in diameter from inner lip to inner lip

Flip and Flow Lids:

Screw in (part that screws into the bottle)

  • 3.9cm/1.5in diameter from outer lip to outer lip
  • 12.4cm/4.8in circumference
  • 3cm/1.1in length

Top Part (part that is outside the bottle):

  • 5cm/1.9in diameter
  • 15.7cm/6.1in circumference
  • 4.4cm/1.7in length

Entire lid

  • 7.4cm/1.8in length

Opening of Drink Bottle that Lid screws into:

  • 4.4cm/1.7in diameter from inner lip to inner lip

BPA

A (BPA)?”]Food safe plastics by nature are soft materials (recycling codes #1 PET, #2 HDPE, #4 LDPE and #5 PP) Therefore to make a durable drinking bottle Polycarbonate (#7 PC) is used as it is considered virtually shatterproof. What makes Polycarbonate so strong is a plasticiser commonly called BPA which also makes it easy to mould. An environmental oestrogen, also known as an endocrine disrupter is of growing worldwide concern. Studies have linked low-dose BPA exposure with such effects as: permanent changes to genital tract, an increased prostate weight, decline in testosterone, breast cells predisposed to cancer, prostate cells more sensitive to hormones and cancer, and hyperactivity.
Yes, All rPET products we produce are made from non-toxic, chlorine free, BPA Free food safe 100% recycled plastic drink bottles (rPET).

rPET (which stands for “recycled P.E.T”) is a process of recycling BPA Free plastic drink bottles.

The rPET we use is made via a mechanical process not a chemical one and it uses around 30% of the energy it takes to produce virgin Polyester. It also produces less Co2 than the production of conventional Cotton and Polyester.

The reason we have chosen to use rPET is because our goal is to remove single use plastic like disposable drink bottles from the environment.

What we really want is for single use plastic products not to exist in the first place, but since this goal is a long way off, we are doing our best to divert single use plastic from landfill and our oceans by using rPET.

Stainless Steel Drink Bottles

For the health of you and your water, it is best to avoid plastic and aluminum they are associated with a host of diseases and illnesses. Onya stainless steel drink bottles are made from food-grade 304 stainless steel the material of choice for the food and beverage industries. They don’t need to be lined in plastics like Aluminium and will never retain or leach flavours. No matter how many times you refill them, no matter what you put into them, the drinks in your Onya stainless steel drink bottle will always stay fresh and delicious.
No. Our bottles are made with lead free and toxin free paints, and are completely BPA & Aluminium free. One of the principle purposes of our bottles is to provide a healthier alternative to plastic and aluminium.
Stainless steel bottles generally keep drinks at a moderate drinking temperature. They are single walled so don’t by themselves keep your drinks cool in the hotter months. If you want to keep your drink cold on a hot day, simply top up your water bottle with ice cubes and get yourself an Onya stainless steel bottle jacket to maintain a chilled drink all day long.
No. We don’t recommend you freeze liquid in ANY type of bottle. The force of liquids expanding as they freeze is enough to break mountains apart, so food safe materials like Stainless Steel and Glass will also become deformed or fracture. Although a lot of plastic bottles can cope with the expansion of frozen liquid, this process will fatigue the plastic potentially leaching harmful chemicals into your beverage.
No. As our bottles are not double walled like a thermos, they don’t take well to extremes of hot and cold, so we don’t recommend putting hot beverages into an Onya stainless steel drink bottle.
The wide mouth on your bottle makes cleaning really easy. For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda. While technically the drink bottles are dishwasher safe, the toxin free paint isn’t so we only recommend putting a stainless steel bottle (no paint) in the dishwasher.
The paint in your coloured Onya stainless steel drink bottle is completely lead and toxin free. This paint is durable, but to prolong it’s life, we do not recommend putting them in the dishwasher as high temperatures and strong dishwasher detergents can, eventually, cause the paint to chip and flake over time. The paintless brushed stainless steel drink bottle is the only bottle that is dishwasher safe Because all of our lids are BPA-free, we DO NOT recommend putting them in the dishwasher. BPA-free lids are more brittle than common plastic lids, so the high temperatures of a dishwasher can cause the lid to become weaker over time which could lead to breakages.
No. Onya bottles are made from high quality stainless steel 304 (food-grade). Completely free of harmful substances and BPA. It is aluminium that requires a liner because it should not have direct contact with food or beverages.

No. Stainless Steel 304 is highly resistant to rust.

It is incredibly rare, but sometimes during the electro-polishing process a heat mark can be made. To the naked eye, it might look like rust, but is simply a heat mark on the stainless steel.

It is completely harmless. Because it is so rare, if your bottle does have one, you can think of it as having a unique birthmark.

We do not recommend our drink bottles for children under 3 as the lid have movable parts that pose as a possible choking hazard if chewed or accidentally damaged.

Product Usage Videos

Care and Cleaning

The bags can be washed simply with a cool water handwash when the need arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.
A simple luke warm water handwash is all that is needed when the occasion arises, or they can be put on a cool gentle cycle in the washing machine. Line dry in the shade as rPET should never go in a clothes dryer.
You can just pull out the inner lining to dispose of any crumbs and reuse again. You don’t necessarily have to wash it every time, but if you want to, a luke warm hand wash is all that is necessary. We recommend handwashing only, as the metal buckles may get damaged or do damage to the interior of a washing machine. Line dry in the shade as rPET should never go in a clothes dryer.
A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.
Simply wipe your sandwich wrap with a cloth or handwash and line dry for a thorough clean.
A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.
A simple luke warm water handwash with a mild detergent is all that is needed. Line dry in the shade as rPET should never go in a clothes dryer.

The wide mouth on your bottle makes cleaning really easy.

For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda. While technically the drink bottles are dishwasher safe, the toxin free paint isn’t so we only recommend putting a stainless steel bottle (no paint) in the dishwasher. 

Manufacturing

Yes! We use recycled materials where possible and all our products are 100% recyclable at the end of their long lives. Onya bags are designed to last for years (many of our customers have had theirs for 10+ years) and are recyclable anywhere that accepts rPET for recycling.

All Onya rPET products are recyclable anywhere that accepts rPET for recycling. In the case where you cannot find a recycler for our rPET products, stainlesss steel drink bottles or silicone coffee cups, we will gladly recycle any Onya product for you through our direct partnership with Terracycle. If you would like to recycle any of our products you can return them to us at the following:

Onya Recycling Programme (ORP)
C/- QuickMail
1714 Albany Highway
Kenwick Western Australia 6107

As a retail customer you can just put a little note inside with your contact details, including an email address, saying that the product being returned is for recycling under the Onya Recycling Programme (ORP). We will then send you a 30% Off discount coupon code valid for 6 months to use through our website.

Unfortunately manufacturing our products in Australia would mean they would be too expensive for consumers.

So to make products to a high standard that are still affordable, the whole range of Onya products are responsibly manufactured in China.

Onya Bags are made from recycled disposable PET drink bottles. This fabric is called rPET. When we recycle our plastic bottles in Australia, they are made into bales, shipped to China for processing and can then be made into new products such as rPET fabric once more.

Similarly when we mine iron ore and nickel in Australia, it is exported to China and processed into stainless steel. As China’s biggest supplier of raw materials, we can almost guarantee that the minerals used to make our stainless steel bottles are Australian. 

It would be great to be able to manufacture products in Australia, but we simply wouldn’t be able to make products that people could afford enough to change their behaviours. (Especially if we are competing with cheap, disposable and polluting items).

On the flipside, the amount of stockists of Onya products in Australia is quickly on the rise, which amounts to a fair amount of direct and indirect national employment. We feel that producing a small quantity of expensive items locally would not make up for this overall indirect employment.

Our commitment to sustainability extends to our packaging which is made from post-consumer recycled material and printed with water-based inks so it is suitable for both recycling and composting.

Onya Returns and Warranty Policy

Yes! All Onya products are covered by a 12 month Manufacturers Warranty. If you have any product issues with items purchased through our website, please submit this online return form and a customer support team member will follow up with you directly. 

Not purchased through Onya direct?

To ensure the lowest carbon footprint possible and to resolve your return quickly, we recommend returning to the point of purchase with your product and proof of purchase for a replacement or refund.

Proof of purchase can be a physical receipt, an email receipt, or a screenshot of the record of the payment made to the business on your bank statement.

If for any reason it is not possible for you to return to the point of purchase, please contact us through our online return form and select the ‘am unable to return to my retailer or stockist direct’ option when prompted and a customer support team member will follow up with you. Please be aware you will need to supply photos and brief description of the fault along with a proof of purchase. 

Yes! If you are not satisfied with a product that you ordered online once you’ve had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund your cost of goods (not the cost of the postage). We are happy to help you make the right decision first time, so please don’t hesitate to contact us before ordering.

Here’s how online returns work: Please submit details of the product you wish to return using this online return form. We will provide you with return postal details. Please then pack the products safely into a suitable box, address the parcel and drop it into your local Post Office. We also highly recommend registering your parcel as we cannot be held responsible for items lost in transit. Please Note: do take care with packaging the items as we cannot take responsibility for any damage in return transit.

Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus all postal costs. Please allow 2 – 7 days for the refund to appear on your credit card to allow for bank processing.

Onya adheres to the Australian Consumer Law for consumer guarantees and returns. Should you believe a product is faulty and was purchased from our site directly, please submit this online return form. The Onya customer service team will then contact you to discuss the best course of action. Please do not return products without first contacting us.

Not purchased through Onya direct?

To ensure the lowest carbon footprint possible and to resolve your return quickly, we recommend returning to the point of purchase with your product and proof of purchase for a replacement or refund.

Proof of purchase can be a physical receipt, an email receipt, or a screenshot of the record of the payment made to the business on your bank statement.

If for any reason it is not possible for you to return to the point of purchase, please contact us through our online return form and select the ‘am unable to return to my retailer or stockist direct’ option when prompted and a customer support team member will follow up with you. Please be aware you will need to supply photos and brief description of the fault along with a proof of purchase.

Onya Pricing Policy

Because we believe in using quality sustainable materials as well as fair wages and fair treatment of workers, our products may not always be the least expensive you can find. However, should you choose to purchase Onya products, you can be assured our durable pieces are all made ethically and sustainably and are backed by internationally recognized certification for social and environmental responsibility. In addition to offering end of life recycling for our products, we also donate 1% of all retail sales to environmental not for profits through our 1% For The Planet membership.

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