Frequently Asked Questions

Orders and Shipping


How long will my order take to get to me?
We ship with Australia Post.  Typically this takes between 2-6 working days depending on where you live in Australia.  For urgent orders, you can select the Australia Post Express Post service.  Express Post should be delivered next day to Australian capital cities (just a couple of dollars more).  If you are outside the network, Australia Post use their fastest transport links to deliver – usually 2 working days max.

*Please note: Shipping is in the hands of Australia Post, we make sure orders are processed within a day of being received.

Public holidays can cause delays, and are often on different dates around the country.


How much is the postage (Australia Post and International)?
FREE SHIPPING on all Australian orders over $130.

Apart from the bottle range, Onya products are light, and shipping is calculated by weight & dimensions via the Australia Post shipping calculator rather than per item. This means that it may cost you the same price to ship one item or 5 items depending on the items chosen.

It’s always good to play around with items in the cart first to see how much postage will be, but we will always endeavour to ship your order in the most compact and cost effective way.

You are able to calculate how much your shipping cost will be by putting all of the items you wish to purchase in your cart and then use the shipping calculator to calculate your shipping for that order.  HINT: You will need to have your desired items in the cart before being able to calculate shipping.

Australia post update their prices periodically so using the shipping calculator in your shopping cart is the easiest and most accurate way to get the latest shipping costs.

Remember, you can select FREE SHIPPING on all Australian orders over $130!

We do of course do INTERNATIONAL SHIPPING for orders outside of Australia.  International shipping rates will vary depending on the size of your order and the shipping zone/country you live in, but international shipping rates can start from as low as $14.50.


Fundraising, Promotions & Special Orders


Can I use Onya for Fundraising
Yes you can! Onya is a great choice for schools, sporting clubs and not-for-profit groups to raise money for their chosen cause using environmentally responsible products that will not contribute to your waistline! Click the button below for further information on Fundraising with Onya

Fundraising with Onya

Can I sell Onya wholesale?
At Onya we are always looking for like minded businesses to partner with. If you would like to be part of the “Think Reusable” movement, click the button below for further information

Wholesaler Information


Can I place a custom order?
Yes! We can do custom bag orders and have done so for many years. For further information click the button below

Custom Order Information


Bags and Backpacks


What are the dimensions and capacities of Onya bags?

Original (Small) Onya Shopping Bag:

  • Width 37cm, Height 46cm.
  • Pouch Size: Small Jam Jar

Everyday (Large) Onya Shopping Bag:

  • Width 47cm, Length 58cm.
  • Pouch Size: Small Jam Jar

Onya Side Bag:

  • 12cm deep,40cm across, 35cm high.
  • Pouch Size: Jam Jar.
  • 17 Litre Capacity

Onya Backpack:

  • 12cm deep,28cm across, 42cm high.
  • Pouch Size: Jam Jar.
  • 14 Litre Capacity


BPA


What is Bisphenol A (BPA)?
Food safe plastics by nature are soft materials (recycling codes #1 PET, #2 HDPE, #4 LDPE and #5 PP) Therefore to make a durable drinking bottle Polycarbonate (#7 PC) is used as it is considered virtually shatterproof. What makes Polycarbonate so strong is a plasticiser commonly called BPA which also makes it easy to mould. An environmental oestrogen, also known as an endocrine disrupter is of growing worldwide concern. Studies have linked low-dose BPA exposure with such effects as: permanent changes to genital tract, an increased prostate weight, decline in testosterone, breast cells predisposed to cancer, prostate cells more sensitive to hormones and cancer, and hyperactivity. (read more about BPA here)

Stainless Steel Drink Bottles

Read our Article: Why Choose Stainless Steel For Your Water Bottle?


Why are Onya stainless steel drink bottles made from stainless steel?
For the health of you and your water, it is best to avoid plastic and aluminum they are associated with a host of diseases and illnesses.

Onya stainless steel drink bottles are made from food-grade 304 stainless steel the material of choice for the food and beverage industries. They don’t need to be lined in plastics like Aluminium and will never retain or leach flavours. No matter how many times you refill them, no matter what you put into them, the drinks in your Onya stainless steel drink bottle will always stay fresh and delicious.


Do Onya stainless steel drink bottles contain any lead or toxins?
No. Our bottles are made with lead free and toxin free paints, and are completely BPA & Aluminium free. One of the principle purposes of our bottles is to provide a healthier alternative to plastic and aluminium.

Will my stainless steel drink bottle keep drinks cold?
Stainless steel bottles generally keep drinks at a moderate drinking temperature. They are single walled so don’t by themselves keep your drinks cool in the hotter months. If you want to keep your drink cold on a hot day, simply top up your water bottle with ice cubes and get yourself an Onya stainless steel bottle jacket to maintain a chilled drink all day long.

Can I put my stainless steel drink bottle in the freezer?
No. We don’t recommend you freeze liquid in ANY type of bottle. The force of liquids expanding as they freeze is enough to break mountains apart, so food safe materials like Stainless Steel and Glass will also become deformed or fracture. Although a lot of plastic bottles can cope with the expansion of frozen liquid, this process will fatigue the plastic potentially leaching harmful chemicals into your beverage.

Can I put hot water in my stainless steel drink bottle?
No. As our bottles are not double walled like a thermos, they don’t take well to extremes of hot and cold, so we don’t recommend putting hot beverages into an Onya stainless steel drink bottle.

How do I clean my stainless steel drink bottle?
The wide mouth on your bottle makes cleaning really easy.

For daily cleaning, we simply recommend hand washing with a mild detergent. For thorough cleaning we also recommend an old fashioned cleaner – diluted vinegar and baking soda.


Can I put my stainless steel drink bottle & lids in the dishwasher?
The paint in your coloured Onya stainless steel drink bottle is completely lead and toxin free. This paint is durable, but to prolong it’s life, we do not recommend putting them in the dishwasher as high temperatures and strong dishwasher detergents can, eventually, cause the paint to chip and flake over time.

The paintless brushed stainless steel drink bottle is the only bottle that is dishwasher safe

Because all of our lids are BPA-free, we DO NOT recommend putting them in the dishwasher.  BPA-free lids are more brittle than common plastic lids, so the high temperatures of a dishwasher can cause the lid to become weaker over time which could lead to breakages.


Does an Onya stainless steel drink bottle have a liner?
No. Onya bottles are made from high quality stainless steel 304 (food-grade). Completely free of harmful substances and BPA.

It is aluminium that requires a liner because it should not have direct contact with food or beverages.


Do I have a rust mark on my stainless steel drink bottle?
No. Stainless Steel 304 is highly resistant to rust.

It is incredibly rare, but sometimes during the electro-polishing process a heat mark can be made. To the naked eye, it might look like rust, but is simply a heat mark on the stainless steel.

It is completely harmless. Because it is so rare, if your bottle does have one, you can think of it as having a unique birthmark.


Manufacturing

Read our Article: Using RPET and Other Eco Friendly Products


Where Are Onya Products Made?
Unfortunately manufacturing our products in Australia would mean they would be too expensive for consumers.

So to make products to a high standard that are still affordable, the whole range of Onya products are responsibly manufactured in China.

Onya Bags are made from recycled disposable PET drink bottles. This fabric is called rPET. When we recycle our plastic bottles in Australia, they are made into bales, shipped to China for processing and can then be made into new products such as rPET fabric once more.

Similarly when we mine iron ore and nickel in Australia, it is exported to China and processed into stainless steel. As China’s biggest supplier of raw materials, we can almost guarantee that the minerals used to make our stainless steel bottles are Australian.

It would be great to be able to manufacture products in Australia, but we simply wouldn’t be able to make products that people could afford enough to change their behaviours. (Especially if we are competing with cheap, disposable and polluting items).

On the flipside, the amount of stockists of Onya products in Australia is quickly on the rise, which amounts to a fair amount of direct and indirect national employment. We feel that producing a small quantity of expensive items locally would not make up for this overall indirect employment.

What is Onya packaging made of?

Our commitment to sustainability extends to our packaging which is made from post-consumer recycled material and printed with water-based inks so it is suitable for both recycling and composting.


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